FREQUENTLY ASKED QUESTIONS

CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?
Once you have placed an order, we recommend not changing your billing or shipping details. If you need to make a change, please contact our Customer Service Department at contact@floriantechfina.com as soon as possible during the order processing stage.
If the package has not yet been dispatched, we will update your shipping address. However, if it has already been shipped, we cannot change the address while it is in transit.

WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept VISA, Mastercard, American Express, and Discover Card.

HOW DO I KNOW IF MY PAYMENT HAS BEEN RECEIVED?
Once your payment is received, we will send you a confirmation email.
You can also log into your account on our website to check the order status at any time. If payment has been received, the status will show as "Processing".

DO YOU PROVIDE AN INVOICE?
Yes. Once your order is placed and payment is cleared, we will send the invoice to your email.

HOW CAN I FIND OUT ABOUT SHIPPING CHARGES?
Please see our Shipping Policy for full details.

CAN I SEND MY PURCHASE TO A DIFFERENT ADDRESS AS A GIFT?
Yes. We can ship your order to a different address upon request.

HOW CAN I TRACK MY SHIPMENT?
Once your order has been shipped, you will receive a shipment confirmation email within 24–48 hours containing a tracking number. This can be used to follow your package.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
When your order is shipped, you will receive a confirmation email with your tracking number.
Note: Please allow 1–2 business days for tracking details to update in the courier’s system.

WHERE IS MY CONFIRMATION EMAIL?
If you haven’t received your confirmation email, please check your spam or junk folder. If it’s not there, contact our Support Team at contact@floriantechfina.com.
We aim to respond to all emails within 1 business day.

📧 Email: contact@floriantechfina.com
📞 Phone: +49 6235 89874